Privacy Policy

Velobet Online Casino — Privacy Policy for United Kingdom Users

1. Introduction and Overview

Velobet is an online casino and gaming platform that is committed to protecting the privacy and personal data of all individuals who interact with our services. This Privacy Policy sets out the basis on which we collect, process, store, share, and protect personal data in connection with your use of the Velobet platform, including all casino games, sports betting, payment services, and related digital services accessible through our website and associated mobile applications. This document has been prepared in accordance with applicable data protection legislation and regulatory standards relevant to users based in the United Kingdom, including the UK General Data Protection Regulation as retained in domestic law by the Data Protection Act 2018, and any associated guidance issued by the Information Commissioner’s Office. By registering an account with Velobet or by continuing to use our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. We encourage all users to read this document carefully and to contact us through our official support channels if you have any questions or concerns regarding the handling of your personal data.

2. About Velobet and Licensing Information

Velobet operates as an online gaming and casino platform under a licence issued by the Government of Curacao. Our platform is designed to provide a secure, fair, and transparent gaming environment to eligible users. To protect the integrity of user data and financial transactions, Velobet employs 256-bit SSL encryption technology across all payment pages, login interfaces, and sensitive data transmission pathways. All casino games available on the Velobet platform are powered by certified Random Number Generator systems provided by audited and reputable software suppliers. These RNG systems are independently tested and certified to ensure that all game outcomes are random, fair, and free from manipulation. Velobet maintains a commitment to responsible gambling and regulatory compliance, and this Privacy Policy forms part of our broader framework of legal and ethical obligations to our users and to the authorities that oversee our operations.

3. Data Controller Information

For the purposes of applicable data protection law, Velobet acts as the data controller in respect of the personal data collected from users accessing our services. As data controller, Velobet is responsible for determining the purposes and means by which personal data is processed. Users wishing to exercise their rights or raise concerns about data processing should direct their enquiries to our designated data protection contact, available through the official support and legal channels listed on the Velobet website.

4. Categories of Personal Data We Collect

Velobet collects a range of personal data in connection with the registration, verification, and ongoing use of our platform. The categories of personal data we collect include, but are not limited to, the following:

• Registration data, including full legal name, date of birth, residential address, email address, telephone number, and username and password credentials.
• Identity verification documents, including copies of government-issued photographic identification such as passports or driving licences, and proof of address documents such as utility bills or bank statements, collected as part of our Know Your Customer procedures.
• Payment and financial data, including bank account details, credit and debit card information, e-wallet account identifiers, transaction histories, deposit and withdrawal records, and source of funds documentation where required.
• Technical and usage data, including IP addresses, device identifiers, browser type and version, operating system information, session duration, pages visited, clickstream data, and timestamps of access.
• Cookie and tracking data collected through the use of cookies and similar tracking technologies deployed on our website and applications, as further described in the Cookie Policy section of this document.
• Communications data, including records of correspondence between users and our customer support team, complaints, and any other communications submitted through our platform.
• Responsible gambling data, including self-exclusion requests, deposit limits, cooling-off periods, and any other responsible gambling tools activated by the user.

5. Purposes and Legal Bases for Processing Personal Data

Velobet processes personal data for a number of distinct purposes, each of which is supported by an appropriate legal basis under applicable data protection law. The purposes for which we process personal data include the following:

• Account creation and management, including verifying your identity, maintaining your account, processing your gameplay activity, and enabling you to access all features of the platform. The legal basis for this processing is the performance of a contract between Velobet and the user.
• Payment processing and financial administration, including facilitating deposits, withdrawals, and the management of your gaming wallet. The legal basis is the performance of a contract and compliance with legal obligations.
• Know Your Customer and identity verification procedures, conducted to verify the identity of users, confirm age eligibility, and ensure that the platform is not being used by individuals who are prohibited from gambling. The legal basis is compliance with legal obligations.
• Anti-Money Laundering compliance, including monitoring transactions, reviewing source of funds, and reporting suspicious activity to relevant authorities where required by law. The legal basis is compliance with legal obligations applicable to financial services and gaming operators.
• Anti-fraud detection and prevention, including analysing user behaviour, transaction patterns, and technical data to identify and prevent fraudulent activity, account takeover, and misuse of the platform. The legal basis is our legitimate interests in protecting the integrity of our platform and the safety of our users.
• Marketing communications, including sending promotional emails, bonus offers, newsletters, and personalised recommendations where the user has provided consent to receive such communications. The legal basis is consent, which may be withdrawn at any time.
• Responsible gambling obligations, including identifying signs of problem gambling behaviour, enforcing self-exclusion requests, and complying with responsible gambling standards applicable to our operations. The legal basis is compliance with legal obligations and our legitimate interests in promoting safer gambling.
• Legal and regulatory compliance, including responding to requests from regulatory authorities, law enforcement agencies, and courts of competent jurisdiction. The legal basis is compliance with legal obligations.
• Platform improvement and analytics, including analysing usage patterns and technical performance data to enhance the user experience and improve the functionality of our services. The legal basis is our legitimate interests in maintaining and improving our platform.

6. Data Sharing and Disclosure

Velobet does not sell personal data to third parties. However, we may share personal data with a number of categories of recipients where this is necessary for the purposes described in this Privacy Policy or where we are required to do so by law. Recipients of personal data may include:

• Payment service providers and financial institutions, including banks, card processors, and e-wallet providers, who process transactions on our behalf and require access to relevant financial and identity data.
• Identity verification and KYC service providers, who assist us in verifying the identity of users and conducting due diligence checks as required by applicable regulations.
• Anti-fraud and anti-money laundering technology providers, who provide systems and analytics used to detect and prevent financial crime and fraudulent activity on our platform.
• Regulatory authorities and law enforcement agencies, where we are required or permitted by law to disclose personal data in connection with investigations, legal proceedings, or compliance obligations.
• IT infrastructure and cloud service providers, who host and maintain the technical systems through which our platform operates, subject to appropriate data processing agreements.
• Responsible gambling organisations and self-exclusion registers, where required to give effect to a user’s responsible gambling preferences or legal requirements.

All third parties with whom Velobet shares personal data are required to handle such data in accordance with applicable data protection law and are subject to appropriate contractual safeguards.

7. International Data Transfers

Where personal data is transferred outside the United Kingdom, Velobet takes all necessary steps to ensure that such transfers are conducted in accordance with applicable data protection law. This may include relying on adequacy decisions, standard contractual clauses, or other approved transfer mechanisms to ensure that personal data receives an equivalent level of protection to that afforded within the United Kingdom.

8. Data Retention

Velobet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. In particular, financial and identity verification records may be retained for a minimum period following account closure in order to comply with anti-money laundering legislation and other regulatory obligations. When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention procedures.

9. Your Rights as a Data Subject

Users whose personal data is processed by Velobet have a number of rights under applicable data protection law. These rights include:

• The right to access personal data held about you, including the right to request a copy of the data we process.
• The right to rectification of inaccurate or incomplete personal data.
• The right to erasure, also known as the right to be forgotten, subject to applicable legal retention obligations.
• The right to restrict processing of your personal data in certain circumstances.
• The right to data portability, enabling you to receive your personal data in a structured and machine-readable format.
• The right to object to processing based on legitimate interests or for direct marketing purposes.
• The right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out prior to withdrawal.
• The right to lodge a complaint with the Information Commissioner’s Office if you believe that your data protection rights have been infringed.

To exercise any of these rights, users should submit a written request through the official support and legal contact channels available on the Velobet website. We will respond to all valid requests within the timeframes prescribed by applicable law.

10. Cookie Policy

Velobet uses cookies and similar tracking technologies on our website and applications to ensure the proper functioning of the platform and to improve the user experience. Cookies are small text files stored on your device when you access our platform. We use the following categories of cookies:

• Essential cookies, which are strictly necessary for the operation of the platform, including session management, login authentication, and security features. These cookies cannot be disabled without affecting the functionality of the platform.
• Analytical and performance cookies, which collect information about how users interact with our platform, including pages visited, time spent on the site, and error messages encountered. This data is used in aggregate form to improve platform performance and user experience.
• Marketing and targeting cookies, used where users have provided consent, to deliver relevant promotional content and to track the effectiveness of our marketing campaigns.

Users may manage their cookie preferences through the cookie consent tool available on the Velobet website. Please note that disabling certain cookies may affect the functionality and performance of the platform.

11. Data Security

Velobet implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include 256-bit SSL encryption for all sensitive data transmissions, secure server infrastructure, access controls, and regular security assessments. Notwithstanding these measures, users are reminded that no data transmission over the internet can be guaranteed to be entirely secure, and users are responsible for maintaining the confidentiality of their account credentials.

12. Responsible Gambling and Data Processing

Velobet is committed to promoting responsible gambling and takes its obligations in this area seriously. Where users activate responsible gambling tools such as deposit limits, session limits, self-exclusion, or cooling-off periods, we process the relevant personal data to give effect to these preferences and to fulfil our obligations under applicable responsible gambling standards. Data relating to responsible gambling activity is treated with the highest level of confidentiality and is not used for marketing purposes.

13. Amendments to This Privacy Policy

Velobet reserves the right to amend this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Any material changes to this Privacy Policy will be communicated to users through the platform or by email, and the updated policy will be published on the Velobet website. Continued use of the platform following the publication of an amended Privacy Policy constitutes acceptance of the revised terms.

14. Contact Information

Users who have questions, concerns, or requests relating to this Privacy Policy or the processing of their personal data should contact Velobet through the official support and legal contact channels available on the Velobet website. Users in the United Kingdom also have the right to contact the Information Commissioner’s Office directly if they have concerns about how their personal data has been handled.